MenuNearMe customer care

How can we help?

Email [email protected]. Include the restaurant name and public page URL so we can locate the correct page. Never email card numbers, bank information, passwords, or verification codes.

Page and menu help

For help with restaurant information, menu images, a private update link, or a published page, describe the problem and the result you expected. Screenshots are helpful when they do not contain private or financial information.

Billing and cancellation

Use Manage Billing / Cancel Subscription from the restaurant’s private MenuNearMe update link to open Stripe’s secure Customer Portal. If that link is unavailable, email support with the restaurant name and public page URL. Stripe securely handles card information; MenuNearMe does not store full card details.

Refund review

Send the restaurant name, charge date, amount, and reason for the request. Do not send full card numbers or security codes. See the Refund Policy for details.

Privacy or deletion request

Email [email protected] with the restaurant name and public page URL. MenuNearMe will verify that the requester is authorized before acting. Deletion timing and retention exceptions are explained in the Privacy Policy.

Email opt out

To stop introductory or promotional email, use the email opt-out form. The submitted address is retained on our do-not-email list so the request can be honored.

Response time

We ordinarily aim to respond within two business days. Complex billing, ownership, security, or third-party matters may require additional verification and time.

Operator

MenuNearMe is operated by Alvanet LLC, P.O. Box 183, Bandera, Texas 78003, United States.